Help

All maps are published the day before the wipe on our Discord server in the #maps channel. You can find them there.

If you have problems connecting to servers using Bloody mouse, install the latest version of the BLOODY 7 software.

The game itself is quite demanding, so for faster server loading we recommend installing it on an SSD if available.

There are several ways to report a player:

1. Press F7, select the player at the top of the "REPORT A PLAYER" window and provide the necessary details.
2. Use the /report command by specifying the violator's name (or part of it) as the first word, then type out your report.

This is a licensed server. You won't be able to join from pirated clients.

This message only appears before a wipe. We always start the servers in advance, but we don't allow players to join until 14:00 UTC+3. The message shows the time you can connect.

The error occurs if you try to log into the server using an outdated version of the game. To resolve this, exit the game and check your Steam downloads. Most likely, an update is already queued and waiting to start downloading.

You are banned on the server you are trying to join. This ban is not global, so you can still access our other servers. The ban may be imposed by the game (EAC sometimes bans for 5-15 minutes) or due to exceeding the player limit.

If you're having connection issues not described in this section, please contact our support team in our Discord channel.

First, make sure you have logged into the server with the same account you used to log into the store.

If the accounts are different, please contact our support team in our Discord channel and explain the situation.

If the account is the same, it means the store and cart are currently overloaded (which is common on the first day of a wipe). In this case, you can either wait for your purchases to load or try again later.

Make sure that your store balance hasn't gone negative. If it has, please contact our support team in our Discord channel.

Do not worry ahead of time, the money will definitely come, but later. We can't speed up this process because we can't control it. Just wait.

If the money hasn't arrived in a day, please contact our support team in our Discord channel, providing your SteamID and the exact payment time (as seen in your bank history or email receipt).

Your balance may go negative if you purchased products too quickly when the store was overloaded.

You can cancel your recent purchases in your profile, in the "Purchases" section. If a purchase can't be cancelled (for example, cases), please contact our support team in our Discord channel and explain the situation, providing your SteamID or a link to your profile.

If you have topped up the wrong account's balance instead of your own, you can transfer money to the correct account through your profile in the "Transfers" section.

You can only transfer funds that have not yet been spent. If you've cancelled your purchases, the returned balance will become bonus funds and cannot be transferred.

Bonus balance is credited from promo codes, battle passes, or purchase cancellations. If you try to transfer money obtained via a promo code or battle pass, it will not work.

If you attempt to transfer money after cancelling purchases, please contact our support team in our Discord channel and explain the situation.

You can't. If you mistakenly used the wrong account and have already made purchases, it won't be possible to transfer them to the correct account. You will have to cancel the purchases.

We're hosting a promo code giveaway every Wednesday on our Discord server.

10 promo codes for all participants, 5 for second-level participants, and 5 for third-level participants and server boosters.

You can't cancel a service activation on your own. Please contact our support team in our Discord channel to request a cancellation. Note the following conditions:

1. If it's a kit or a privilege with kits, the kits must remain untouched. If you have already received them, the cancellation will be denied.

2. No more than one hour must have passed since activation. If you contact us later, the cancellation request will be rejected. When submitting your request, please include your SteamID (or a link to your Steam profile) and the server number on which the service was activated.

If you have chosen the wrong server (or simply wish to move to another), you can transfer your services to a different server through the ”SERVICES” section.

Click the ”Transfer services” button and confirm the transfer.

After that, log in to the new server and click the ”Receive transferred services” button in the ”SERVICES” section.

When purchasing privileges, you can choose the server on which they will be activated within 10 minutes.

Activating other services (backpack, metabolism, etc.) or privileges from cases is not possible.

Yes! All services are compatible with each other. If the privileges have similar services, but with different values (such as teleport time or rates), the best one will be chosen.

If you have activated VIP and GOD, then the teleport time and rates provided will be from the GOD service, regardless of the activation order.

Priority queuing is available only for full privileges (VIP, PREMIUM, ELITE, BOSS and GOD).

If you have separate kits for these groups, you will not receive priority queuing.

Of course! Everything available in the store can be obtained on the server through Magic cards™ or a Magic pass™.